Cardinal Capital Management, Inc. (Cardinal Capital) believes that in order to help the people we serve reach their maximum potential we must help them access the services they need to address the issues and challenges they face. Through the use of a service coordinator program, we link residents with the appropriate and available wraparound services in the community as well as providing a variety of on-site services at many of our properties.

The Service Coordinator Program

Cardinal Capital manages 28 Service Coordinators who provide services at 54 properties. Service Coordinators are professionally trained social service staff located in apartment housing for elderly and persons with disabilities. Service Coordinators are responsible for assuring that elderly residents and persons with disabilities residing in the buildings are linked to specific supportive they need for independent living in that housing development. They perform various tasks in order to benefit the residents, including:

  • Advocacy/Empowerment
  • Applications/Renewals for benefits, government programs, insurances
  • Assessments of resident needs
  • Conflict resolution
  • Crisis intervention/Supportive counseling
  • Referrals to community health and medical agencies (i.e. health care services, nursing homes, hospitals, case management services, mental health counseling)
  • Referrals to community services (i.e. meal programs, transportation, financial assistance, home management)
  • Isolation Intervention

Service Coordinators collaborate with community agencies to bring services to the apartment buildings, such as flu shots, foot clinics, brain exercise classes, energy assistance, fall prevention, exercise classes, art classes, and blood pressure checks. Service Coordinators also work with community agencies to set up presentations on various topics such as Medicare/Medicaid (and other benefits/insurance education), identity theft, advance directives, healthy eating, various health topics (Alzheimer's, Diabetes, Dementia), and transportation.

Additional Supportive Services

There are additional supportive services in our housing developments provided to residents with chronic mental illnesses and veterans, which are provided by professional agencies that specialize in serving these populations. Residents are able to receive individual counseling with a licensed clinical social worker who has a private and confidential office space onsite. Group counseling, activities, peer support programs, and other events and educational opportunities are also held at the properties for residents to participate in.