Service Coordination Services

Cardinal Capital Management, Inc. (Cardinal) believes that in order to help the people we serve reach their maximum potential, we must help them access the services they need to best address the challenges they face. Cardinal develops housing with various nonprofit agencies to address the needs of specialized populations and to further the interests of the nonprofit, such as developing housing for homeless individuals and families, veterans, individuals with mental illness, and individuals with hearing or vision loss. Many professional agencies working with residents have a private office space onsite to provide one-on-one support. Additionally, group counseling, building activities, peer support programs, and other events and educational opportunities are held at many of the properties for residents to access. Through these efforts, residents can receive the support they need to be successful in their housing.


Through the use of a grant funded Service Coordinator Program, Cardinal manages over 30 grants where services are delivered in 55 buildings. Service Coordinators are professionally trained social service staff working in the housing for the elderly and persons with disabilities. Service Coordinators are responsible for assuring the elderly residents and persons with disabilities are linked to supportive services that help them maintain their housing and independence. They perform various tasks to assist and support the residents, including:

  • Advocacy and empowerment

  • Benefit applications and renewals

  • Assessments

  • Conflict resolution

  • Crisis intervention/Supportive counseling

  • Community referrals for specific services

  • Isolation intervention

  • Lease Education

Service Coordinators collaborate with community agencies to bring programming to the properties, such as flu shots, foot clinics, brain exercise classes, energy assistance, fall prevention, exercise classes, art classes, and blood pressure checks. Service Coordinators also work with community agencies to set up presentations on various topics such as Medicare/Medicaid, identity theft, advance directives, healthy eating, various health topics (Alzheimer's, Diabetes, Dementia), and transportation.